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The Lennon Sisters -
Vocalist entertainers

Reminiscent of the WWII Andrews Sisters, during the 1970's and 1980's their melodic harmony came into our homes via the Lawrence Welk, Andy Williams and Jimmy Durante shows. The Lennon Sisters performed on the BHI telethon for hearing loss awareness titled...More

Presentations

Customer Satisfaction

Kochkin, S. Customer Satisfaction with Single and Multiple Microphone Digital Hearing Aids, The Hearing Review, Vol. 7(11) November 2000, pp. 24-29. (MR42.PDF 5.07 MB)

Kochkin, S. & Gudmundsen, G. Why Consumers Reject Hearing Aids..But How You Could Learn to Love Them. A Consumer Handbook on Hearing Loss & Hearing Aids. A Bridge to Healing. (Ed. Richard Carmen), Auricle Ink Publishers, 1998. Excerpt only at: www.hearingproblems.com/chapter5.htm (MR31.PDF 40 KB)

Kochkin, S. How to Achieve Customer Bliss. Hearing Review, 4(10), October 1997, pp 44 & 46. (MR29.PDF 45 KB)

Kochkin, S. & Kuk, F. The Binaural advantage: evidence from subjective benefit & customer satisfaction data. The Hearing Review, Vol. 4 No.4, April 1997, pages 29,30,31,32,34. (MR25.PDF 328 KB)

Kochkin, S. Subjective measures of satisfaction and benefit: establishing norms. Seminars in Hearing. Vol. 18 (1), February 1997, pp.37-48. (MR24.PDF 1.05 MB)

Kochkin, S. Customer satisfaction and subjective benefit with high-performance hearing instruments. The Hearing Review, Vol.3, No.12, December 1996, pp. 16-26. (MR21.PDF 234 KB)

Kochkin, S. Customer satisfaction and subjective benefit with high-performance hearing instruments. The Hearing Review, Vol.3, No.12, December 1996, pp. 16-26. German translation (MR21b.PDF 3.8 MB)

Kochkin, S. Customer satisfaction and subjective benefit with high-performance hearing instruments. The Hearing Review, Vol.3, No.12, December 1996, pp. 16-26. French translation (MR21c.PDF 3.9 MB)

Kochkin, S. Consumer satisfaction and benefit with CIC hearing instruments. Hearing Review, April 1995, Vol 2(4), pp 16-26. (MR18.PDF 259 KB)

Kochkin, S. & Clifford, C. Patient satisfaction: Whose responsibility is it? Hearing Instruments, Vol.45(4), April 1994, pp.6-8. (MR14.PDF 509 KB)

Kochkin, S. Consumer satisfaction with hearing instruments in the United States. The Marketing Edge, June 1993. (MR12.PDF 11.7 MB)

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