Publications on Customer Satisfaction and Hearing Aids
Kochkin, S. MarkeTrak VIII: Reducing patient visits through verification and validation, Hearing Review, 2011;18(6):10-12.
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Kochkin, S. MarkeTrak VIII: Patients report improved quality of life with hearing aid usage, Hearing Journal, Vol. 64 (6), June 2011, pp. 25-32 (2 MB)
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Kochkin, S. MarkeTrak VIII: Mini-BTEs tap new market, users more satisfied, The Hearing Journal, March 2011 - Volume 64 - Issue 3 - pp 17-18,20,22,24.
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Sergei Kochkin, PhD; Douglas L. Beck, AuD; Laurel A. Christensen, PhD; Cynthia Compton-Conley, PhD; Brian J. Fligor, ScD; Patricia B. Kricos, PhD; Jay B. McSpaden, PhD; H. Gustav Mueller, PhD; Michael J. Nilsson, PhD; Jerry L. Northern, PhD; Thomas A. Powers, PhD; Robert W. Sweetow, PhD; Brian Taylor, AuD; and Robert G. Turner, PhD. MarkeTrak VIII: The Impact of the Hearing Healthcare Professional on Hearing Aid User Success, The Hearing Review, Vol 17 (No.4), April 2010, pp. 12-34.
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Kochkin, S. MarkeTrak VIII: Customer satisfaction with hearing aids is slowly increasing. The Hearing Journal, Vol. 63 (1), January 2010, pp. 11-19.
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Kochkin, S. Customer Satisfaction with Hearing Aids in the Digital Age, The Hearing Journal, Vol. 58(9) September 2005, pp. 30-37.
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Kochkin, S. Customer Satisfaction with Single and Multiple Microphone Digital Hearing Aids, The Hearing Review, Vol. 7(11) November 2000, pp. 24-29.
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Kochkin, S. & Kuk, F. The Binaural advantage: evidence from subjective benefit & customer satisfaction data. The Hearing Review, Vol. 4 No.4, April 1997, pages 29,30,31,32,34.
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Kochkin, S. Customer satisfaction and subjective benefit with high-performance hearing aids. The Hearing Review, Vol.3, No.12, December 1996, pp. 16-26.
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Kochkin, S. Customer satisfaction and benefit with CIC hearing aids. The Hearing Review, April 1995, Vol 2(4), pp 16-26.
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